![]() ![]() ![]() If an item is damaged please contact FaceGym immediately.įaceGym will accept returns of unused products in their original packaging purchased at any FaceGym studio or our online store (for a full refund, within 30 days with the original receipt or delivery note. FaceGym will not be liable for charges if your shipment is stopped, charged for or disposed of at customs. While we do everything we can to make sure your order is cleared by customs, we advise that you check with your local customs, before importing anything to your country that may be stopped or have charges applied. Orders received over the weekend and on UK bank holidays will be processed the following business day. Once your order has been processed, you will be notified with an order confirmation email. ![]() Your order will be processed within 24-48 hours of receipt, except during peak holiday periods. £6 (Order before 4pm from Monday to Thursday, for delivery on the next working day*) Furthermore, as rules on duties and taxes differ from country to country, FaceGym are unable to advise on customs tariffs and amounts. This means you may be liable to pay local sales taxes and customs duties on arrival of your FaceGym order.įaceGym cannot accept responsibility for any of these costs. If the total goods value is less than €150 (£135) we will gladly dispatch your order but, please be advised customers are responsible for covering any duties and taxes incurred before receiving the parcel.įor all orders shipped outside of the UK, EU and United States, Delivery Duty is unpaid (DDU). ![]() However, we would like to inform you that as a result of the Import One Stop Shop (IOSS) being introduced by the European Union on 1st July 2021, we will not be able to cover additional import taxes and duties for any EU orders with a value less than €150 (£135) under Delivered Duty Paid (DDP) terms from our UK warehouse. If you are placing an order with us from the EU, we currently cover all import taxes and customs duties for goods over €150 (£135). We’re delighted to offering shipping to UK, EU and many international counties with more soon to come. ![]()
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